WordPress
Support Assistant
Your visitors find answers directly on your website – quickly, clearly and without detours through external support platforms.
With WM Support Assistant PRO, you can extend your FAQ knowledge base with contextual answers, search analytics, saved support requests, autoresponders, content monitoring and additional PRO features.
Developed in Germany
We take data protection, GDPR and relevant EU requirements into account from the very beginning when designing and developing our plugins.
Direct Support from the Development Team
Your questions go to the people who know and develop our plugins – personal, German-speaking and direct.
Quality Based on Real Project Experience
Our plugins are created from real WordPress and WooCommerce projects – cleanly developed, maintainable and built for practical use.
Support Features at a Glance
From the intelligent FAQ system to contextual help, WM Support Assistant brings together key features for faster answers, fewer recurring enquiries and structured support directly in WordPress.
Knowledge Base and Intelligent FAQ Search
Create a central knowledge base directly in WordPress and answer frequently asked questions before they become support requests. FAQs can be organised clearly and optimised specifically for search.
With additional search terms, synonyms and weighted search, visitors can find relevant answers even when their wording does not exactly match your FAQ.
Intelligent FAQ Search
Find relevant answers based on title, content, keywords and synonyms
Structured Knowledge Base
Organise FAQs clearly with categories and tags
Instant Answers
Display important answers directly without additional navigation
Floating Support Assistant Directly on Your Website
Offer your visitors help exactly where questions arise. The Floating Support Assistant is always accessible and opens directly over the current page.
Visitors can search your knowledge base, open relevant answers and discover related questions without having to leave the current page.
Directly Accessible
Open support via a freely positionable sticky button
Related Answers
Automatically show relevant additional FAQs for the current question
Custom Design
Customise colours, text and appearance to match your website
Your Own Help Centre with Search and Filters
Use your FAQ content not only in the Floating Assistant, but also create a complete support or help page for your website.
The integrated shortcode creates a clear Help Centre with search, categories, filters and expandable answers.
Central Support Page
Provide all important help and guidance clearly in one place
Search and Categories
Quickly narrow down FAQs using the search field and category filters
Flexible Selection
Define exactly which FAQs appear on a support page
Contextual FAQs for Individual Pages
Not every question is equally relevant on every subpage. With Support Assistant PRO, you can define which help content should be highlighted on specific pages, posts or product pages.
This gives visitors answers that match the content they are currently viewing, while the complete knowledge base remains searchable.
Assign FAQs Precisely
Select categories, tags or individual FAQs for each page
Custom Order
Prioritise important answers to match the respective page content
Flexible Visibility
Control the Support Assistant specifically on selected pages
Support Requests Directly from the Assistant
If the available FAQs do not provide the answer, visitors can contact you directly through the Support Assistant. This creates a seamless transition from self-service to personal support.
With PRO, support requests can also be processed in a structured way and enriched with additional information about the original context.
Integrated Contact Form
Send support requests directly from the Assistant
More Context for Support
Take the originating page and relevant FAQ into account for the request
Automatic Response
With PRO, send a custom acknowledgement to the sender
Analytics for Better Support Content
See which questions really matter to your visitors and where your knowledge base can still be improved.
The integrated analytics show which terms are searched for frequently, which FAQs are particularly popular and which searches still have no suitable answer.
Analyse Search Queries
See which topics visitors search for most frequently
Find Knowledge Gaps
Identify search terms that do not return a suitable result
Identify Popular FAQs
Analyse views and usage of your existing answers
Feedback for Your FAQ Content
Visitors can indicate directly on an answer whether it was helpful. This gives you valuable feedback on the quality of your knowledge base.
You can more easily see which answers already work well and which content should be made clearer or more detailed.
Helpful or Not Helpful
Enable direct feedback below your FAQ answers
Optimise Content
Identify and revise weaker answers more quickly
Better Self-Service
Continuously improve the quality of your knowledge base
Manage, Transfer and Develop Content
Manage your FAQ knowledge base entirely within WordPress. Existing FAQs can be duplicated, and content can be transferred easily between different installations.
With the advanced PRO features, Support Assistant can also be integrated more deeply into your existing support workflow.
Quickly Duplicate FAQs
Use existing answers as a basis for new content
Import and Export
Easily transfer FAQ data between WordPress installations
Centrally in WordPress
Manage support content without an additional external platform
ALL FEATURES IN DETAIL
Support That Adapts to Your Website
The free version already gives you a complete FAQ knowledge base with search, Floating Assistant, Help Centre and contact option.
PRO extends this into a more comprehensive support system – with contextual FAQs, analytics, support requests, autoresponders, content monitoring and additional control options.
| Feature Area | Lite | PRO | Benefit |
|---|---|---|---|
| FAQ Knowledge Base | Included | Included | Manage frequently asked questions and answers centrally in WordPress. |
| Categories & Tags | Included | Included | Organise FAQs clearly and group them by topic. |
| Search Terms & Synonyms | Included | Included | Add alternative terms and improve the search hit rate. |
| Intelligent FAQ Search | Included | Included | Prioritise relevant answers based on different content signals. |
| Floating Support Assistant | Included | Included | Provide help directly on your website via an always-available support button. |
| Help Centre / FAQ Page | Included | Included | Provide a central support page with search, categories and FAQs. |
| Related Questions | Included | Included | Automatically guide visitors to further answers related to the current topic. |
| FAQ Feedback | Included | Included | Use “Helpful / Not helpful” feedback to identify which answers should be improved. |
| Integrated Contact Form | Included | Included | Send support requests directly from the Support Assistant. |
| Design & Responsive Display | Included | Included | Match the appearance to your website design and display it cleanly on all devices. |
| Import & Export | Included | Included | Back up FAQ data or transfer it between WordPress installations. |
| Contextual FAQs per Page | Not Available | Included | Display answers that are specifically relevant to the content of each page. |
| Custom FAQ Selection & Sorting | Not Available | Included | Select categories, tags and individual FAQs and prioritise them as needed. |
| Search Analytics | Not Available | Included | See what visitors search for most frequently in the Support Assistant. |
| Searches with No Results | Not Available | Included | Identify knowledge gaps and create new FAQ content where needed. |
| Support Requests in the Backend | Not Available | Included | Manage incoming requests, including context, centrally in WordPress. |
| Autoresponder | Not Available | Included | Automatically send senders a customised confirmation of receipt. |
| Content Monitor & Proactive Help | Not Available | Included | Detect content changes and proactively draw visitors’ attention to relevant help. |
Frequently Asked Questions
WM Support Assistant is a WordPress extension for building a searchable FAQ knowledge base. Visitors can search for questions directly through a Floating Assistant or a separate Help Centre page and contact you if necessary.
No. Support Assistant works with the FAQs and content that you add to WordPress yourself. This means you decide exactly which answers are shown to your visitors.
No external chat or support service is required for the core FAQ and search functionality. The knowledge base and its settings are managed directly in WordPress.
Yes. Using the integrated shortcode, you can embed a complete Help Centre page with a search field, category filters, FAQ counts and accordion display.
The Lite version already includes the complete core FAQ knowledge base, search, Floating Assistant, Help Centre and contact form.
PRO adds features including contextual FAQs per page, analytics, saved support requests, autoresponders, content monitoring and proactive support features.
With PRO, you can define individual FAQ selections for specific pages, posts or products. Categories, tags and individual FAQs can be selected and sorted for this purpose.
Visitors can send a request using the integrated contact form. In PRO, additional information can be processed with the request, support requests can be saved and automatic acknowledgements can be sent.
Yes. You maintain your FAQ content only once in WordPress and can use it both in the Floating Support Assistant and on your Help Centre page.
Still have a question? Email us directly at support@wm-plugins.de
Fewer Recurring Questions. More Time for Real Support.
Build a knowledge base that gives your visitors answers before a support request is created. Start for free with WM Support Assistant Lite, or extend your website with WM Support Assistant PRO to add contextual help, analytics and additional support workflows.