1. Check the entries

Check whether the order number entered exactly matches the number shown to the customer and whether the billing email address, or the verification data enabled in PRO, matches the order.

2. Check the order status and withdrawal period

An order may exist technically but still be unavailable because of blocked WooCommerce statuses, an expired withdrawal period or withdrawal-eligible quantities that have already been exhausted.

3. Check previous withdrawal requests

Quantities that have already been approved are taken into account. If no remaining quantity is available for a line item, it cannot be withdrawn again.

4. Check custom order numbers

If the shop uses sequential or custom order numbers, test the order number mapping in PRO. Use the meta-key inspection if necessary.

5. Check caching and security

Firewalls, bot protection or aggressive caching can block public lookup requests. Temporarily test without the relevant rules or check their logs.