The core emails inform customers and administrators when a withdrawal request is received and when a decision is made. They include the related order, customer details, status and line-item information.
| Trigger | Purpose | |
|---|---|---|
| Customer receipt confirmation | After the form is submitted | Confirms to the customer that the withdrawal request has been received. |
| Admin notification | After the form is submitted | Notifies the shop operator of a new request. |
| Customer decision email | After the admin decision | Informs the customer whether the request has been approved, partially approved or rejected. |
PRO extends this area with visual templates, a logo, colours, custom HTML content, test emails, CC/BCC and Reply-To.