WM Widerrufsmanager

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Getting Started

The Complete Withdrawal Process From entry point to decision: the complete workflow from the shop and customer perspective.

Dashboard & setup

Plugin Dashboard and Start Page Quick start, status, shortcodes, support and setup areas in the plugin dashboard. Extensions and module management Manage Lite core modules and optional PRO modules centrally. Using the Mandatory Check Check the setup technically and identify open issues before going live. WooCommerce Germanized: Avoid Duplicate Entry Points Identify Germanized entry points and define one clear withdrawal process. WordPress Dashboard Widget Display withdrawal KPIs directly in the WordPress dashboard. Perform Updates Safely Update Lite and PRO in the correct order and test afterwards.

Dashboard & setup

Settings: Form, Withdrawal Period, Email and Privacy Central settings for integration, withdrawal logic, communication and data retention.

Form & Frontend

Withdrawal Form: Structure and Behaviour Inputs, checks, output and use of the central withdrawal form. Withdrawal Button, Gutenberg Block and WordPress Widget All Lite entry points, including shortcode attributes. Shortcodes and Entry Points Reference for all available frontend entry points in Lite and PRO. Order Validation and Withdrawal Eligibility How the order, verification data, withdrawal period, status and remaining quantities are checked. Partial Quantities and Partial Withdrawals Withdraw and decide on individual line items and quantities correctly. WooCommerce Order Column See the withdrawal status directly in classic and HPOS order lists. Elementor widgetsPRO Place and style the withdrawal button and form directly in the Elementor editor. WooCommerce “My Account” IntegrationPRO Start withdrawal requests from the customer account and view existing requests.

Backend & Processing

Process Withdrawal Requests in the Backend Overview, detail view, line-item decision, history and finalisation. Status Values and Their Meaning Reference for open, approved, partially approved and rejected statuses. History, Admin Notes and WooCommerce Order Notes How decisions and process steps are documented transparently. Data Model and Traceability What data a withdrawal case, its line items and its history contain. Refund assistance for approved withdrawalsPRO Match approved quantities against the WooCommerce refund screen.

PRO: Rules & Reasons

Product, Category and Tag RulesPRO Exclude products selectively and display exclusion reasons in the frontend. Manage Withdrawal Reasons and Reason GroupsPRO Create, assign, inherit and control voluntary reasons per product. Statistics for Withdrawal Reasons and ProductsPRO Analyse top reasons, top products, trends and the product-by-reason matrix. Export Withdrawal-Reason Statistics as CSVPRO Export filtered reason, product and trend analyses.

PRO: Security & order numbers

Security Plus and Rate LimitingPRO Limit public order lookups and reduce suspicious lookup attempts. Flexible order verificationPRO Combine the order number with email, date, name/company or postcode. Custom Order Numbers and Meta-Key MappingPRO Connect custom order number plugins, find meta keys and test the mapping. Verification Token and Security LogPRO Secure successful lookups and trace blocked verification attempts.

PRO: Security & order numbers

Alternative notification email addressPRO Allow a separate recipient address for withdrawal confirmations and status updates.

Email, PDF & language

Core Emails Receipt confirmation, admin notification and decision email in the Lite core. PRO Email TemplatesPRO Responsive HTML emails with layout, logo, colours, placeholders, test email and HTML mode. Advanced email recipients, CC, BCC and Reply-ToPRO Route withdrawal emails to multiple internal recipients and reply addresses. Additional PDF Attachments in Email TemplatesPRO Send fixed PDF files from the media library with specific email types. Multilingualism, WPML and Polylang Translate language files and saved shop texts in multilingual shops.

Email, PDF & language

Automatic PDF recordsPRO Generate, download and attach submission and decision records to emails.

Analysis & export

Analysis and exportPRO Filter withdrawals, analyse key figures and export them as standard or detailed CSV files.

Analysis & export

CSV Fields and Export FormatsPRO Reference for standard CSV, detailed CSV and withdrawal-reason statistics. PRO Statistics in the WordPress DashboardPRO Monthly figure, top product, top reason and quick actions in the dashboard.

Privacy

Privacy Basics, Export, Anonymisation and Deletion WordPress privacy tools and basic retention of withdrawal data.

Privacy

GDPR AutomationPRO Status-dependent retention rules, simulation, cron and audit log.

Technical Support & Help

Diagnostics and System Status Check the technical configuration, versions and typical sources of errors. Emails Are Not Being Delivered Check email types, WordPress email delivery, spam filters and PRO attachments.

Technical Support & Help

WooCommerce HPOS and Order Numbers HPOS support and the distinction between order ID and visible order number. Order Cannot Be Found in the Form Systematically check the order number, verification, withdrawal period, remaining quantities and mapping. Form or button is not displayed correctly Check embedding, theme CSS, cache and Elementor when display issues occur. PRO Licence Is Not RecognisedPRO Check the licence code, activation slots, versions and server communication. A PRO Feature Is Not Displayed in the BackendPRO Check PRO status, module activation, dependencies and versions. Frequently Asked Questions Short answers about data storage, Germanized, PRO rules, PDFs, translations and order numbers.