1. Start with instant answers

When the floating Support Assistant is opened, visitors initially see the FAQs marked as instant answers. In PRO, page-specific FAQs can instead be used as the initial selection on individual pages.

2. Load more suggestions

If more suitable starting FAQs are available than are initially displayed, Show more loads the next entries progressively.

3. Search the knowledge base

Visitors can enter a search term. The weighted search takes into account FAQ titles, additional search terms, categories, tags, content and excerpts, among other factors. Even when PRO page context is active, this search remains global.

4. Read the answer and continue navigating

An FAQ opens directly in the Support Assistant. Depending on the FAQ configuration, related questions and a custom contact button can be offered. Visitors can also rate whether the answer was helpful.

5. Contact as a fallback

If no suitable answer is found, the integrated contact form can be used. The request is sent to the configured recipient via wp_mail(). PRO can additionally store these requests in the WordPress backend and send an autoresponder.