Step 1: Plan the FAQ structure

Create useful categories and, if required, tags. Use a small number of clear topic areas instead of many small categories.

Step 2: Create FAQs

Create the question and answer, add search terms/synonyms and decide whether the FAQ should appear as a global instant answer. Enable similar questions and the individual contact button if required.

Step 3: Configure the Support Assistant

Open WM Support Assistant → Settings. Under General, check visibility and the number of FAQs initially shown, then adjust the design, sticky button, responsive behaviour and frontend texts.

Step 4: Test contact

Enter a valid recipient address under Contact and send a test request. Check delivery as well as the Reply-To address and confirmation display.

Step 5: Optionally create an FAQ page

Create a page with [wm_support_assistant]. Enable the search field, category filter, ratings and “Show more” as required.