Store support requests

Under Settings → Contact, PRO provides the Store requests option. When enabled, a successfully sent contact request is also stored in the local requests table. Email delivery remains active independently of this.

Autoresponder

Optionally, after the actual support email has been delivered successfully, an acknowledgement can be sent automatically to the visitor. If only the autoresponder fails, the support request that was already sent successfully is not subsequently treated as an error in the frontend.

Placeholders

The autoresponder provides {name}, {email}, {subject}, {message}, {site_name}, {source_faq} and {page_url}. Simple HTML is allowed.