Requirement

The list under WM Support Assistant → Requests is only populated meaningfully if local storage of requests is enabled under Settings → Contact.

View

The table shows the date, status, contact, subject, source and message. The source can include the page from which the request was made and the FAQ from which the contact form was opened.

Status

• New: open request.
• Completed: request handled internally.
• Trash: request marked for deletion.

Not a full ticketing system

Request management is deliberately designed as a compact archive. It includes status and management functions, but does not replace a full ticketing system with agents, internal threads, SLAs or a customer portal.