Lite is the standalone base for the knowledge base, search, FAQ page and contact fallback. PRO adds contextual, analytical and administrative workflows.
| Feature Area | Lite | PRO |
|---|---|---|
| FAQ content type with categories and tags | Yes | Yes |
| Additional search terms and synonyms | Yes | Yes |
| Global instant answers | Yes | Yes |
| Weighted global FAQ search | Yes | Yes |
| Floating Support Assistant | Yes | Yes |
| “Show more” and similar questions | Yes | Yes |
| Helpful / not helpful feedback | Yes | Yes |
| Contact form with spam protection | Yes | Yes |
| Standalone FAQ page via shortcode | Yes | Yes |
| Design, responsive and text options | Yes | Extended |
| Usage / liability notice and sample page draft | Yes | Yes |
| JSON import/export and support report | Yes | Yes |
| Page-specific FAQ sets | No | Yes |
| Exclude content types and individual content items from the floating widget | No | Yes |
| Expandable panel with configurable size | No | Yes |
| Custom launcher, expand, feedback and confirmation icons | No | Yes |
| Proactive help bubble after inactivity | No | Yes |
| Knowledge base statistics | No | Yes |
| Optionally store support requests in WordPress | No | Yes |
| Autoresponder to the visitor | No | Yes |
| FAQ Assistant / local content monitor | No | Yes |
| Private licence and update integration | No | Yes |