Categories
FAQ categories are hierarchical and are suitable for the main structure of your knowledge base, for example “Installation”, “Billing” or “Troubleshooting”. Categories can be displayed as filters on the standalone FAQ page.
Tags
FAQ tags are non-hierarchical and are suitable for additional cross-references, products, features or recurring topics.
Impact on search
The names of assigned categories and tags are included in the weighted search. They are also used to determine related questions automatically.
PRO: Sources for page-specific FAQs
In PRO, categories and tags can also be selected as sources for a page-specific FAQ set. A match in at least one selected category or one selected tag is sufficient.