Knowledge base texts
In the Texts & Labels tab, you can configure numerous front-end texts directly: title line, eyebrow, start heading, empty instant-answer notice, search placeholder, “Show more”, loading/search status, no-results text, contact button and general error text.
Feedback and article texts
You can also edit the feedback question, Yes/No labels, thank-you text, “Continue searching”, the default contact button in articles and the heading for related questions.
Contact and FAQ page texts
The contact form and standalone FAQ page have additional text sections in their respective tabs. This allows the entire front end to be written in your own tone of voice.
These settings are content stored in the plugin configuration. They are independent of the plugin’s static translation files and must therefore be taken into account as part of the relevant language strategy on multilingual websites.