Create a new FAQ

Open WM Support Assistant → Add FAQ. The title is the visible question; the editor content contains the full answer. Optionally, you can add an excerpt that is used as preview text in result lists.

Knowledge base settings

Additional settings are available in the FAQ sidebar:

• Search terms: synonyms and alternative terms for search.
• Show as a global instant answer: suggest the FAQ when the Support Assistant opens.
• Show related questions: automatically suggest matching additional FAQs below the answer.
• Show “Contact” button: lead directly from this FAQ to the contact form.
• Custom button label: override the global contact label for this FAQ.

Only published FAQs in the frontend

The public support workflow uses published FAQs. Drafts can be prepared in the backend, but do not normally appear in search, instant answers or on the FAQ page.