When the form appears

Visitors can switch from the Support Assistant to the contact form if no suitable answer was found or if an individual FAQ offers its own contact button.

Form fields

The form contains name, subject, email address and message. The visible labels and introductory texts can be changed in the settings.

Source information

The form also includes the current page URL. If it is opened from within an FAQ, the source FAQ can also be included in the support email. This makes it easier to classify the request.

Privacy notice

A custom privacy notice can be displayed below the form. Simple HTML for links is allowed, so, for example, a reference to the privacy policy can be added.