Recipient

Under Settings → Contact, you set the destination address for support enquiries. By default, the plugin uses the WordPress admin email as a reference, but it can be changed to a separate support address.

Sending via WordPress

Email is sent using wp_mail(). The subject line contains the website name and the subject entered by the visitor. The email body includes the name, email address, subject, source FAQ, page URL and message.

Reply-To

The visitor’s address is set as the Reply-To address. This allows the support email to be answered directly, provided the website’s email infrastructure processes the relevant headers correctly.

If no email arrives

First check whether WordPress can send emails in general. If there are delivery problems, typical areas to check are SMTP configuration, SPF/DKIM/DMARC, hosting email restrictions and spam folders.